Route email and chat interactions from third-party providers

Genesys Cloud offers the capability of routing third-party chat and email objects through Genesys Cloud ACD to agents in the organization. Depending on organization and queue settings, an agent can receive multiple chats at the same time or chats while handling other interactions.

For more information about how to route third-party chat or email objects to your Genesys Cloud organization, see Third Party Email and Chat Routing in the Genesys Cloud Developer Center.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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