Remove an ACD skill
- Routing > Skill > Manage permission
- Click Admin.
- Under People and Permissions, click People.
- In the Search field, to filter the type the first few letters of the person’s first or last name.
- Click More and from the menu that appears, click Edit Person.
- Click the ACD Skills tab.
- Next to the skill or language you want to remove, click Delete.
- Click Save.