• Routing > Skill > Manage permission

  1. Click Admin.
  2. Under People and Permissions, click People.
  3. In the Search field, to filter the type the first few letters of the person’s first or last name.
  4. Click More and from the menu that appears, click Edit Person.
  5. Click the ACD Skills tab.
  6.  Next to the skill or language you want to remove, click Delete.
  7. Click Save.