Add a skill rating
- Routing > Skill > Assign permission
After adding a skill, rate that user’s skill proficiency from 1 to 5 stars. 1 represents a low proficiency and 5 represents a high proficiency. Genesys Cloud can use skill ratings to match interactions with the most appropriate available agent.
- Click the applicable rating star for the skill. For example, award the user a 3 rating for Mac OS.
- When finished, click Save.