Wrap up calls from the campaign details view
- Outbound Admin role or the following permissions assigned to any user role:
- Conversation > Communication > Disconnnect
- Conversation > Participant > Wrapup
Sometimes, it is necessary to resolve interactions that are unfinished because an agent logged out with a preview call in play, or did not assign a wrap-up code. Outstanding interactions can prevent a campaign from stopping or recycling. Fortunately, the outbound campaign details view provides the option to transfer outstanding calls, or to complete them by assigning a wrap-up code. This procedure explains how to assign a wrap-up code to an interaction. For more information, see Transfer calls from the campaign details view.
To assign a wrap-up:
Click Outbound Campaigns. The Campaigns dashboard appears.
Click the name of a campaign.
On the Interactions tab, locate the call you want to wrap up.
Click the wrap-up button.
In the Wrap Up dialog, type a wrap-up code in the box or select one from the list.
Click Wrap Up and Disconnect.