Campaign properties by dialing mode
This table lists the configurable properties of a campaign by dialing mode:
|Maximum percentage of abandoned calls allowed for the campaign.
|Written words and logic an agent follows while processing a call.
|Allow Skipping of Preview Calls
|Whether agents can bypass a preview contact.
|How the campaign responds to live persons, answering machines, and so on.
|Contactable Time Set
|Set of time zone names and when calling can occur for each.
|Caller ID Name
|The caller ID name that contacts see.
|Caller ID Phone Number
|The caller ID phone number that contacts see.
|The name of a campaign. Each campaign is a collection of settings that tell Outbound Dialing how to contact a list of persons in a prescribed way.
|List of contacts for a campaign to dial.
|Contact List Numbers
|Phone number columns in the contact list that this campaign dials.
|Associates the campaign with an Edge group or a site.
|Method used to place outbound calls.
|Division is a administer-defined category used to give persons with the same permissions access to different resources. To administer a campaign, the Dialer admin must belong to the same division as the campaign.
|Tables containing phone numbers that this campaign does not dial, even if the contact list contains those numbers.
|Associates the campaign with a group of Edges that can share resources, such as tie lines and long-distance lines.
|Enable Preview Timer
|Whether to allow each agent a fixed amount of time to preview the contact record before automatically dialing the contact. When the timer is off, an agent can take any amount of time to preview a contact record before it is dialed. The duration of preview time is configurable for each campaign.
|Number of Outbound Lines
|Maximum number of lines a campaign can consume.
|Which agents participate in a campaign.
|Rule sets apply automation to the processing of campaign records.
|Associates the campaign with the home of a set of phones, Edge devices, or a combination of the two.
|Contact List Sorting
|Sort by contact list column(s) at campaign startup or recycle.
|Contact List Filters
|Apply a contact list filter at campaign startup to limit the dialing to contacts that match the filter.