Rate a Smart Advisor response

Feature coming soon

When Smart Advisor offers you responses, agents can always rate those responses.

  1. Click the arrow on the right of the suggested response to expand the article if not fully visible.
  2. Select the Like or the Dislike icon.

  

When you rate an article as not helpful, you can further categorize the problem with the article and suggest improvements. This rating improves the results that Smart Advisor provides.