Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You start to send an SMS message and receive the following message: 

Error message about queue lacking an outbound SMS number

When you send an SMS message, you send it on behalf of a queue. You must be a member of this queue and the queue must have an outbound SMS number associated with it. The outbound SMS number indicates to the recipient who the SMS message is from. For more information about configuring queues, see Edit or delete queues. 

For more information, see Send an SMS message.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.