Queue missing an outbound email address


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

You start to send an email and receive the following message: 

Error message about queue lacking an outbound email address

When you send an email, you send it on behalf of a queue. You must be a member of this queue and the queue must have an outbound email address associated with it. The outbound email address indicates to the recipient who the email is from. For more information about configuring queues, see Edit or delete queues

For more information, see Send an email.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.