Queue activation

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

Prerequisites

  • Routing > Queue > Join permission

If your administrator has given you access in Genesys Cloud, you can see which queues you are a member of. You can also change which queues you are active in, but only if you have the associated permission for the division that the queue is a part of. Queue information syncs across both the client and Genesys Cloud. 

To see a list of your queues, follow these steps:

  1. Click Menu > More .
  2. Click Queue Activation. The Queue Activation window appears. 

The Queue Activation window is divided into two sections: