Series: Set up screen share

Prepare your network for screen share

  1. Ensure that the your network allows WebRTC access as outlined in Genesys Cloud ports and services.
  2. Test the network latency for all locations in which you plan to have agents use screen share. We recommend a one-way latency below 150 ms. 
Configure Genesys Cloud for screen share :Previous Suggested Article Next Suggested Article: