Prepare your network for screen share - Genesys Cloud Resource Center

Series: Set up screen share

Ensure that the your network allows WebRTC access as outlined in Genesys Cloud ports and services.
Test the network latency for all locations in which you plan to have agents use screen share. We recommend a one-way latency below 150 ms.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.