Prepare your network for screen share - Genesys Cloud Resource Center

Series: Set up screen share

Ensure that the your network allows WebRTC access as outlined in Genesys Cloud ports and services.
Test the network latency for all locations in which you plan to have agents use screen share. We recommend a one-way latency below 150 ms.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.