Starting June 30, 2024, Genesys will no longer support Screenshare functions for Chat and Voice in Genesys Cloud. For more information, see Deprecation: Legacy Co-browse and Screenshare.

Screen share lets users share an application or the entire desktop with agents during an interaction.

Plan for screen share

 Learn about what screen share can do, and choose which screen share options are best for your organization.

Set up screen share

A screen share implementation requires a way to share the security key and a client program for sharers to use.

Troubleshoot screen share

Diagnose and fix screen share issues.