Starting June 30, 2024, Genesys will no longer support Screenshare functions for Chat and Voice in Genesys Cloud. For more information, see Deprecation: Legacy Co-browse and Screenshare.

Screen share lets users share an application or the entire desktop with agents during an interaction.

Plan for screen share

Set up screen share

A screen share implementation requires a way to share the security key and a client program for sharers to use.

Troubleshoot screen share

Diagnose and fix screen share issues.