Place a call on hold


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

You can place a connected interaction on hold. If you are already on a call, picking up an incoming call automatically places the currently connected call on hold.

Note: The timer in the interaction display continues to run while the interaction is held.
  1. When an interaction is alerting, click Hold.

    Both the call controls and the interaction view indicate the held state.

    Note: If you do not have access to call logs, Interaction Log does not appear on interactions.

    Held interaction

  2. When you are ready to resume the interaction, click Hold again or click Pickup.
  3. To end an on-hold interaction, click Disconnect.

For more information, see Call controls

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.