Place a call on hold
You can place a connected interaction on hold. If you are already on a call, picking up an incoming call automatically places the currently connected call on hold.
- When an interaction is alerting, click Hold.
Both the call controls and the interaction view indicate the held state.Note: If you do not have access to call logs, Interaction Log does not appear on interactions.
- When you are ready to resume the interaction, click Hold again or click Pickup.
- To end an on-hold interaction, click Disconnect.
For more information, see Call controls.