Mute or hold a call
From the current call, select the action you want to perform.
| Icon | Description |
|---|---|
|
Mute |
Mute disables the agent’s microphone. The customer cannot hear what the agent is saying, but the agent can hear the customer. |
|
Hold |
Hold places the customer on hold. The agent cannot hear the customer, and the customer cannot hear the agent. |
