Limited availability
When you define expressions for segments, outcomes, and action maps, use the operators in the following table.
  • Expressions are not case-sensitive.
  • Available operators depend on the object type that you are configuring.

Operator Description Example
contains all Contains all the words that you specify. Separate a list of values with commas.

welcome,insurance,page

contains any Contains one or more words that you specify. Separate a list of values with commas.

insurance,car,plan

does not contain all Doesn’t contain all the words that you specify. Separate a list of values with commas.

bank,tax,account

does not contain any Doesn’t contain any of the words that you specify. Separate a list of values with commas.

bank,health,life

equals Matches the words that you specify exactly, including case. Can be string or Boolean.

String example: hello
Boolean example: true

not equals Does not match the words exactly as you specify. Can be string or Boolean.

String example: hello
Boolean example: true

greater than Attribute is greater than the numeric value that you specify. 10
greater than or equal Attribute is greater than or equal to the numeric value that you specify. 5
less than Attribute is less than the numeric value that you specify. 100
less than or equal Attribute is less than or equal to the numeric value that you specify. 34
starts with Starts with the character or characters that you specify. www.genesys.com
ends with Ends with the character or characters that you specify. checkout
like Contains one or more characters that you specify.
Note: Applicable if the custom events feature toggle is false.
not like Doesn’t contain any of the characters that you specify.
Note: Applicable if the custom events feature toggle is false.