Manage Genesys Cloud embedding with the Genesys Cloud embedded clients


Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can manage the embedding of Genesys Cloud in other applications with the Restrict Genesys Cloud Embedding setting in Genesys Cloud. This setting prevents other applications from embedding Genesys Cloud as an iframe. However, because the Genesys Cloud embedded clients are iframes, enabling this setting prevents the Genesys Cloud embedded clients from appearing in third-party products.

By default, Restrict Genesys Cloud Embedding is not enabled in your Genesys Cloud organization. If you use a Genesys Cloud embedded client, before enabling this setting, first add the domains that the embedded clients access to Allowed Embeddable Domain(s) in your Genesys Cloud organization. If you do not add these domains, then the embedded clients will not work.

Important: When you enable or disable Restrict Genesys Cloud Embedding, users must log out and log back in to their embedded clients for any changes to take effect.

To enable the setting and add domains, follow these steps:

  1. In Genesys Cloud, click Admin.
  2. Under Account Settings, click Organization Settings
  3. Click the Settings tab.
  4. In the Security & Compliance section, enable the setting and add domains.
    1. Click Restrict Genesys Cloud Embedding.
    2. Add domains to Allow Embeddable Domain(s).

The following table lists the domains that each Genesys Cloud embedded client must be able to access. 

Genesys Cloud embedded client Domain
Genesys Cloud Embeddable Framework Parent domain.
Genesys Cloud for Chrome chrome-extension://onbcflemjnkemjpjcpkkpcnephnpjkcb
Genesys Cloud for Firefox moz-extension://*
Genesys Cloud for Salesforce *.salesforce.com, *.force.com
Genesys Cloud for Zendesk *.zendesk.com, *.zdusercontent.com

For more information about Restrict Genesys Cloud Embedding, see Manage Genesys Cloud embedding.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.