Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can manage the embedding of Genesys Cloud in other applications with the Restrict Genesys Cloud Embedding setting in Genesys Cloud. This setting prevents other applications from embedding Genesys Cloud as an iframe. However, because the Genesys Cloud embedded clients are iframes, enabling this setting prevents the Genesys Cloud embedded clients from appearing in third-party products.

By default, Restrict Genesys Cloud Embedding is not enabled in your Genesys Cloud organization. If you use a Genesys Cloud embedded client, before enabling this setting, add the domains that the embedded clients access to the Allowed Embeddable Domain(s) list in your Genesys Cloud organization. If you do not add these domains, then the embedded clients do not work.

Important: When you enable or disable Restrict Genesys Cloud Embedding, users must log out and log back in to their embedded clients for any changes to take effect.

To enable the setting and add domains, follow these steps:

  1. In Genesys Cloud, click Admin.
  2. Under Account Settings, click Organization Settings
  3. Click the Settings tab.
  4. In the Security & Compliance section, enable the setting and add domains.
    1. Click Restrict Genesys Cloud Embedding.
    2. Add domains to Allow Embeddable Domain(s).

The following table lists the domains that each Genesys Cloud embedded client must be able to access. 


Genesys Cloud embedded client Domain
Genesys Cloud Embeddable Framework Parent domain
Genesys Cloud for Chrome chrome-extension://onbcflemjnkemjpjcpkkpcnephnpjkcb
Genesys Cloud for Firefox moz-extension://*
Genesys Cloud for Salesforce *, *
Genesys Cloud for Zendesk *, *
Genesys Cloud for Microsoft Teams *, *

For more information about Restrict Genesys Cloud Embedding, see Manage Genesys Cloud embedding.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.