Limitations with a digital transcript

When working with a digital transcript in Genesys Cloud, keep in mind the following limitations:

  • When an email is archived or deleted, the No Reply indicator is not shown.
  • Genesys supports transcripts for emails that are up to 1MB in size.
  • Only the first 2500 phrases of an email transcript will be processed by Sentiment Analysis.
  • When an interaction transcription includes both RTL and LTR languages, the words in the transcript may be in the wrong order.