Install the Amazon Lex integration from Genesys AppFoundry


This procedure explains how to install the Amazon Lex integration from Genesys AppFoundry. Installation adds the app to your organization’s Admin > Integrations page. Later, configure and activate this integration.

Note: Before you can obtain the Amazon Lex premium application, you must contact PureCloud Sales to update your subscription. For more information, see What are premium applications? and About premium applications

To install Amazon Lex in your org:

  1. Ensure that your subscription is updated.
  2. Log in to PureCloud for the org in which to add Amazon Lex.
  3. Click Admin.
  4. Under Integrations, click Integrations.
  5. Click Integrations.
  6. In the Search box, type Amazon Lex. The card for Amazon Lex appears.
  7. Click the Amazon Lex card. Information about the app appears.
  8. Click Install.

Amazon Lex is now available to configure and activate from PureCloud’s Admin > Integrations page. 

Next: Configure IAM role with permissions for Amazon Lex app.