The Amazon Lex V2 integration is available in the US East (N. Virginia), US West (Oregon), EU (Ireland), Asia Pacific (Sydney) Asia Pacific (Tokyo), EU (Frankfurt), and EU (London) AWS regions. Use the Amazon Lex V2 integration to call Lex V2 bot actions in Architect voice flows. This feature is PCI DSS compliant. You can use this integration in secure call flows. For more information, see PCI DSS compliance.

Genesys Cloud’s integration with Amazon Lex V2 allows bots to interact conversationally with customers.

Get the Amazon Lex V2 integration  

Amazon Lex V2 is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in Genesys Cloud.

Configure the Amazon Lex V2 integration

To access the Call Lex Bot action in Architect, your org must have permission granted by an IAM role, to use AWS resources. Next, configure and activate the Amazon Lex V2 integration in your org.

Create a Lex V2 bot

Create a Lex V2 bot in Amazon Web Services.

Use Lex V2 bots in interaction flows

Use Amazon Lex V2 bots in Architect call flows.