Get an approved WhatsApp message template
WhatsApp business customers can reply to inbound messages within 24 hours without a template message. After 24 hours of receipt of the original inbound message--or to send a proactive outbound message--WhatsApp business customers must use pre-approved, structured messages, called template messages, to contact their customers.
Before you configure a WhatsApp message template in Genesys Cloud, create a corresponding message template, and have it approved for your WhatsApp Business Account (WABA).
To request approval of a message template for your WABA, email your request to GenesysCloudWhatsAppRequests@genesys.com. Genesys emails a WhatsApp message template request form for you to complete. Return the completed form to GenesysCloudWhatsAppRequests@genesys.com.