Get an approved WhatsApp message template

WhatsApp business customers can reply to inbound messages within 24 hours without a template message. After 24 hours of receipt of the original inbound message--or to send a proactive outbound message--WhatsApp business customers must use pre-approved, structured messages, called template messages, to contact their customers.

Before you configure a WhatsApp message template in Genesys Cloud, you must create a corresponding message template and have it approved for your WhatsApp Business Account (WABA).

Note: To complete the form, you must know your Organization ID. For more information about your Organization ID, see How do I find my organization ID?

To request approval of a message template for your WABA, download the WhatsApp message template form.

Return the completed form to

Note: Message template message approval takes from one to three business days.