Get an approved WhatsApp message template
WhatsApp business customers can reply to inbound messages with in 24 hours at no cost. After 24 hours, WhatsApp business customers must use pre-approved, structured messages, called template messages, to contact their customers.
Before you configure a WhatsApp message template in Genesys Cloud, you must create a corresponding message template and have it approved for your WhatsApp Business Account (WABA).
To request approval of a message template for your WABA, download the WhatsApp message template form.
Return the completed form to GenesysCloudWhatsAppRequests@genesys.com.