To reduce the occurrence of fraudulent outbound calls, Genesys Cloud Voice automatically restricts outbound calls to high-cost country destinations. These destinations appear in the table in this article.

Genesys compiled this list after performing a comprehensive analysis of call traffic patterns, identifying well-known high-cost calling destinations, and including high-cost country codes.

Country Destination Name Country Code Area code
South Sudan South Sudan 211
Tunisia Tunisia 216
Libya Libya 218
Gambia Gambia 220
Senegal Senegal 221
Mauritania Mauritania 222
Mali Mali 223
Guinea Guinea 224
Ivory Coast Ivory Coast 225
Burkina Fasso Burkina Faso 226
Niger Niger 227
Togo Togo 228
Benin Benin 229
Liberia Liberia 231
Sierra Leone Sierra Leone 232
Ghana Ghana 233
Chad Chad 235
Central African Rep. Central African Rep 236
Cameroon Cameroon 237
Cape Verde Cape Verde 238
Sao Tome & Principe Sao Tome 239
Equatorial Guinea Equatorial Guinea 240
Gabon Gabon 241
Congo Congo 242
Dem Rep Congo Dem Rep Congo 243
Angola Angola 244
Guinea Bissau Guinea Bissau 245
British Indian Ocean Territories British Indian Ocean Territories 246
Seychelles Seychelles 248
Rwanda Rwanda 250
Somalia Somalia 252
Djibouti Djibouti 253
Tanzania Tanzania 255
Burundi Burundi 257
Zambia Zambia 260
Zimbabwe Zimbabwe 263
Namibia Namibia 264
Malawi Malawi 265
Lesotho Lesotho 266
Comoros Comoros 269
St Helena St Helena 290
Eritrea Eritrea 291
Faroe Islands Faroe Islands 298
Greenland Greenland 299
Estonia Estonia 372
Belarus Belarus 375
San Marino San Marino Mobile 378 6
San Marino San Marino Mobile 378 3
San Marino San Marino Premium 378 5
Montenegro Montenegro 382
Kosovo Kosovo 383
Bosnia & Herzegovina Bosnia 387
Liechtenstein Liechtenstein 423
Falkland Islands Falkland Islands 500
Belize Belize 501
St Pierre & Miquelon St Pierre & Miquelon 508
Guyana Guyana 592
Martinique Martinique 596
East Timor East Timor 670
Antarctica Norfolk Island 672
Papua Papua New Guinea 675
Tonga Tonga 676
Solomon Islands Solomon Islands 677
Vanuatu Vanuatu 678
Wallis & Futuna Wallis & Futuna 681
Cook Islands Cook Islands 682
Niue Islands Niue Islands 683
Samoa Samoa 685
Kiribati Kiribati 686
Tuvalu Tuvalu 688
Tokelau Tokelau 690
Micronesia Micronesia 691
Russia Russia Azbakia 7 94
Korea North Korea North 850
Intl Intl Networks 882 882
Maldives Maldives 960
Syria Syria 963
Mongolia Mongolia 976
Tajikistan Tajikistan 992
Turkmenistan Turkmenistan 993
Azerbaijan Azerbaijan 994
Kyrgyzstan Kyrgyzstan 996
Uzbekistan Uzbekistan 998
Montserrat Montserrat 1664
Sint Maarten Sint Maarten 1721
Algeria Algeria Mobile Ooredoo 213 5
Algeria Algeria Mobile Other 213 6
Algeria Algeria Mobile Orascom 213 7
Algeria Algeria Mobile Orascom 213 9
Ethiopia Ethiopia Mobile Other 251 9
Latvia Latvia Olo 371 7
Monaco Monaco Mobile Kosovo 377 4
Haiti Haiti Mobile Other 509 3
Peru Peru Rural 51 18
Samoa Western Samoa 685 7
Kazakhstan Kazakhstan Mobile Other 77 00
Kazakhstan Kazakhstan Mobile Kcell 77 01
Kazakhstan Kazakhstan Mobile Kcell 77 02
Kazakhstan Kazakhstan Mobile Kartel 77 05
Kazakhstan Kazakhstan Mobile Kartel 77 06
Kazakhstan Kazakhstan Mobile Other 77 07
Kazakhstan Kazakhstan Mobile Other 77 08
Kazakhstan Kazakhstan Mobile Other 77 47
Kazakhstan Kazakhstan Mobile Kartel 77 71
Kazakhstan Kazakhstan Mobile Kcell 77 75
Kazakhstan Kazakhstan Mobile Kartel 77 76
Kazakhstan Kazakhstan Mobile Kartel 77 77
Kazakhstan Kazakhstan Mobile Kcell 77 78
Russia Russia Azbakia 7 840
Global Mobile other Global Mobile 881 Iridium 8816 881 6
Morocco Morocco Other 212 52
Morocco Morocco Mobile Globalstar 212 69
Sudan Sudan mobile 249 15
Mozambique Mozambique Mobile Vodacom 258 84
Mozambique Mozambique Mobile Vodacom 258 85
Madagascar Madagascar Mobile Orange 261 32
South Africa South Africa Special services 27 100
Albania Albania Mobile Other 355 67
Albania Albania Mobile Amc 355 68
Latvia Latvia Olo 371 66
Armenia Armenia 374 60
Serbia Serbia Kosovo 381 28
Serbia Serbia Kosovo 381 29
Serbia Serbia Kosovo 381 38
Serbia Serbia Kosovo 381 39
Slovenia Slovenia IPKO 386 43
Slovenia Slovenia IPKO 386 49
Haiti Haiti Mobile Digicel 509 31
Haiti Haiti Mobile Telecom 509 32
Haiti Haiti Mobile Telecom 509 33
Haiti Haiti Mobile Digicel 509 34
Haiti Haiti Mobile Telecom 509 35
Haiti Haiti Mobile Digicel 509 36
Haiti Haiti Mobile Digicel 509 37
Haiti Haiti Mobile Digicel 509 38
Haiti Haiti Mobile Digicel 509 39
Haiti Haiti Mobile Telecom 509 40
Haiti Haiti Mobile Telecom 509 41
Haiti Haiti Mobile Telecom 509 42
Haiti Haiti Mobile Telecom 509 43
Haiti Haiti Mobile Digicel 509 44
Haiti Haiti Mobile Digicel 509 46
Haiti Haiti Mobile Digicel 509 47
Haiti Haiti Mobile Digicel 509 48
Haiti Haiti Mobile Digicel 509 49
Peru Peru Rural 51 418
Peru Peru Rural 51 428
Peru Peru Rural 51 438
Peru Peru Rural 51 448
Peru Peru Rural 51 518
Peru Peru Rural 51 528
Peru Peru Rural 51 538
Peru Peru Rural 51 548
Peru Peru Rural 51 568
Peru Peru Rural 51 618
Peru Peru Rural 51 628
Peru Peru Rural 51 638
Peru Peru Rural 51 648
Peru Peru Rural 51 658
Peru Peru Rural 51 668
Peru Peru Rural 51 678
Peru Peru Rural 51 728
Peru Peru Rural 51 738
Peru Peru Rural 51 748
Peru Peru Rural 51 768
Peru Peru Rural 51 828
Peru Peru Rural 51 838
Peru Peru Rural 51 848
Suriname Suriname - Other 597 59
Russia Russia Mobile Abkhazia 7 9407
Russia Russia Mobile Abkhazia 7 9409
Inmarsat Inmarsat Bgan 870 77
Intl Intl Networks 882 882 34
Morocco Morocco Mobile Wana 212 529
Haiti Haiti Mobile Digicel 509 281
French Guiana French Guiana Mobile Other 594 694
Moldova Moldova Mobile Other 373 6771
Serbia Serbia Olo 381 1141
Chile Chile Rural 56 22993
Chile Chile Easter Island 56 32255
French Guiana French Guiana Mobile Orange 594 6942
French Guiana French Guiana Mobile Orange 594 6943
French Guiana French Guiana Mobile Digicel 594 6949
Turkey Turkey Special services 90 85097
Turkey Turkey Special services 90 850899
Country Destination Name Country Code Area code

Notes:
  • This restriction applies to all Genesys Cloud Voice customers in all supported regions.
  • It is not possible for Genesys Cloud Voice customers to individually modify or alter country codes on this list. If you want to activate or deactivate calls to the high-cost country list, contact Customer Care.
  • If you want to have the restriction disabled for your organization, you must open a support case. For more information, see My Support Portal.
    • It is currently not possible to disable a single country code.
  • Genesys reserves the right to add or remove countries to the high-cost country list without advanced notice.