Genesys Cloud Voice activation requirements and service restrictions for Mexico

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Mexico.

Activation requirements

  • Any company located outside of Mexico can purchase Genesys Cloud Voice numbers in Mexico. Genesys Cloud Voice numbers cannot be purchased or assigned to residents or companies registered in Mexico.
  • Geographic numbers are based on city area codes. For example, a Mexico City area number (+52-55-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. The Genesys Cloud Voice Number Management provides the most current information about the availability of numbers in any geographic area. For more information, see Purchase DID numbers.
  • Domestic toll-free numbers in Mexico start with prefix (0800). A domestic toll-free number does not require an address for activation. These numbers can only be called within Mexico from landlines and mobile phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in Mexico. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation. For more information, see Purchase toll-free numbers.

Service restrictions

  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.