Genesys Cloud self-support
Resource Center
For self-support, open the Resource Center directly on a browser or access the Help menu.
To access the Help menu, click Help in the lower left corner of Genesys Cloud. You can perform the following tasks:
- To see information related to a task, click
Help with this page.
- To search for information, click
Search help.
- To view more help options, click
More help.
- To open the Resource Center home page and find what you need, click Resource Center.
- To discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own, click Community.
- To explore Genesys Beyond learning material, click Training.
- To explore community, training, and product resources, click Knowledge Network.
- To contact your organization’s designated recipient of technical and non-technical issues, click Contact Help Center.
- To download Genesys Cloud for Mac and Windows, click Download Desktop Application.
- To learn how Genesys Cloud handles your organization’s sensitive data, click Privacy Policy.
- To learn what’s new in Genesys Cloud, click Release Notes.
- To check the Genesys Cloud version and read the terms and conditions, click About Genesys Cloud.
Genesys Cloud e-learning
Sign up for a free Genesys Beyond account and then, after you receive access, go to the Genesys Beyond Getting Started page for further information.