Genesys Cloud self support
Resource Center
For self support, access the Resource Center directly or open the Help menu by clicking the Help icon in the lower left.
- See information related to your task by clicking Help with this Page.
- Open the Resource Center home page and find what you need from the Resource Center link.
- Click Contact Support to contact your organization’s designated recipient of technical and non-technical issues.
- Learn how Genesys Cloud handles your organization’s sensitive data from the Privacy Policy link.
- Learn what’s new in Genesys Cloud by clicking the Release Notes link.
- Check the Genesys Cloud version and read the terms and conditions by clicking the About Genesys Cloud link.
Genesys Cloud eLearning
If you haven’t already, sign up for a free Genesys Beyond account to receive access to the following eLearning modules:
- Overview of Genesys Cloud
- Introduction to Genesys Cloud*
- Genesys Cloud Routing
- Genesys Cloud Telephony and Systems Basics
- Genesys Cloud Recording and Quality Management Basics
* Introduction to Genesys Cloud includes the following nine modules for agents and/or supervisors
- Introduction to Genesys Cloud: Working Together
- Introduction to Genesys Cloud for Agents: The Basics
- Introduction to Genesys Cloud for Agents: Interactions
- Introduction to Genesys Cloud for Agents: Analytics
- Introduction to Genesys Cloud for Supervisors: Setting Up Genesys Cloud
- Introduction to Genesys Cloud for Supervisors: Managing Agents
- Introduction to Genesys Cloud for Supervisors: Analytics
- Introduction to Genesys Cloud for Supervisors: Reporting
- Introduction to Genesys Cloud for Supervisors: Advanced Management