Genesys Cloud self-support - Genesys Cloud Resource Center

Resource Center

For self-support, open the Resource Center directly on a browser or access the Help menu.

To access the Help menu, click Help in the lower left corner of Genesys Cloud. You can perform the following tasks:

To see information related to a task, clickHelp with this page.
To search for information, click Search help.
To view more help options, click More help.
- To open the Resource Center home page and find what you need, click Resource Center.
- To discover the Genesys Community, a place to connect with peers, share your expertise, and ask questions of your own, click Community.
- To explore Genesys Beyond learning material, click Training.
- To explore community, training, and product resources, click Knowledge Network.
- To contact your organization’s designated recipient of technical and non-technical issues, click Contact Help Center.
- To download Genesys Cloud for Mac and Windows, click Download Desktop Application.
- To learn how Genesys Cloud handles your organization’s sensitive data, click Privacy Policy.
- To learn what’s new in Genesys Cloud, click Release Notes.
- To check the Genesys Cloud version and read the terms and conditions, click About Genesys Cloud.

Genesys Cloud e-learning

Sign up for a free Genesys Beyond account and then, after you receive access, go to the Genesys Beyond Getting Started page for further information.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.