Genesys Cloud Voice activation requirements and service restrictions for Panama

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Panama.

Activation requirements

Geographic numbers can be assigned only if the enterprise is physically located within the country. These numbers are based on city area codes. For example, a Panama City area number (+507-83-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. The self-service portal for numbers provides the most current information about the availability of numbers in any geographic area.
If requested by GCV, Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request, otherwise the number may be disconnected.
Domestic toll-free numbers in Panama start with prefix (0800). A domestic toll-free number does not require an address for activation. These numbers can only be called within Panama from landlines phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in Panama. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.

Reachability issues have been reported when dialing from outside Panama.
Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.