There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in El Salvador.

Activation requirements

  • Geographic numbers can be assigned only if the enterprise is physically located within the country.
  • San Salvador is the only market available in El Salvador, and availability depends on our supplier inventory and current availability in the market. The self-service portal for numbers provides the most current information about the availability of numbers in any geographic area.

Service restrictions

  • Domestic toll-free numbers are not supported in El Salvador.
  • El Salvador numbers are limited to a maximum of 5 concurrent calls. We can increase the call capacity per number to 10 or n x 30 channels on request.
  • Number portability is not currently supported in El Salvador.
  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.