Genesys Cloud Voice activation requirements and service restrictions for El Salvador

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in El Salvador.

Activation requirements

• Geographic numbers can be assigned only if the enterprise is physically located within the country.
• San Salvador is the only market available in El Salvador, and availability depends on our supplier inventory and current availability in the market. The self-service portal for numbers provides the most current information about the availability of numbers in any geographic area.
• Domestic toll-free numbers in El Salvador start with prefix (0800). A domestic toll-free number does not require an address for activation. These numbers can only be called within El Salvador from landlines and mobile phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in El Salvador. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.

Service restrictions

• El Salvador numbers are limited to a maximum of 5 concurrent calls. We can increase the call capacity per number to 10 or n x 30 channels on request.
• Number portability is not currently supported in El Salvador.
• Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.