Genesys Cloud Voice activation requirements and service restrictions for Peru

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Peru.

Activation requirements

  • Geographic numbers can be assigned only if the enterprise is physically located within the country.
  • Lima is the only market available in Peru, and availability depends on our supplier inventory and current availability in the market. The self-service portal for numbers provides the most current information about the availability of numbers in any geographic area.
  • For geographic numbers, the customer must provide a corresponding address in Peru for number activation. The customer will submit to the required address before activating the number and keep the information updated during use.

Service restrictions

  • Number portability is not currently supported in Peru.
  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.
  • Emergency Services are not supported for Peru numbers.