Genesys Cloud Customer Care phone support
Prerequisite: You must be a Designated Contact to contact Genesys Cloud Customer Care.
Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Customer Care log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Before you contact Customer Care for support, See Before you contact Genesys Cloud Customer Care for details on the information you must have before opening a ticket.
Report system outages 24×7 using the below numbers.
See status.mypurecloud.com for Genesys Cloud’s operational, system availability, and incident information.