Genesys Cloud for Salesforce in Service Cloud

Note: This article applies to Genesys Cloud for Salesforce.

The Genesys Cloud for Salesforce client can run in Sales Cloud and Service Cloud.

Note: Access to Service Cloud requires a special license from Salesforce.com.

In Service Cloud, agents can take advantage of the client’s extra capabilities and developers can extend the client’s functionality.

Configure the WebRTC Phone browser window to pop or embed.
For more information, see Change your WebRTC phone settings.
Perform workspace transfers.
For more information, see Workspace transfers.
Use an embedded interaction window for scripts, chats, emails, and messages.
For more information, see Add an embedded interaction window.
Use Salesforce’s Console API to fire and listen for events.
For more information, see Events in Salesforce.

For more information about the integration, see About Genesys Cloud for Salesforce.