Generate contact center configuration XML file

Genesys Cloud CX for Salesforce BYOT: Feature coming soon

  • Create a Public/Private key pair. Required to make and receive calls using Voice.
  • Create the Contact Center lightning app.

Generate an XML file for the contact center configuration that you want to create. 

  1. From App Launcher, search for Contact Center in the Quick Find Box and open the app.
  2. In the app navigation menu, select Genesys Service Cloud Settings.
  3. In the Genesys Cloud CX for Salesforce BYOT settings window, click the Create Contact Center Configuration button.
  4. Under Contact Center tab, enter the following details that are mandatory:
    • Display name for the contact center.
    • Select the Genesys Cloud region.
    • Long distance prefix.
    • Upload the Public key here.
  5. (Optional) Under SSO Settings, enter the SSO Provider Name and the Organization Name.
  6. Click Generate Contact Center Configuration XML.
    An XML file is created and downloaded to your local machine.

The generated XML file is used in creating a contact center. For more information, see Create and configure a contact center. When you generate the XML configuration file, the Genesys Integration Registry tab lists the Salesforce Organization Id and Salesforce Contact Center Name. You can copy these details and use in Genesys Cloud to set up the integration.