Create a contact center


To create a contact center in Salesforce:

  1. On the Setup Home page, search for Voice in the Quick Find box and select Partner Telephony Contact Centers.
  2. Click Create Contact Center.
  3. Select the telephony provider as Genesys Cloud in the appropriate region and click Next.
  4. Upload the XML contact center definition file that you have already generated. See Generate an XML configuration file for contact center setup.
  5. Check for the newly created contact center in the list and verify that the certificate displays for the contact center from the XML file.

The images shows the newly created contact center in Salesforce service cloud voice. The contact center details along with the public key is displayed.