Turn on free seating
- Admin role
To place or receive calls, a user must select a station every time they log in. Free seating controls whether Genesys Cloud retains a user’s selected phone when the user is not using it. When free seating is turned on, Genesys Cloud automatically releases a user’s phone for use by another user when the user logs off.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click the Settings tab.
- Move the Free Seating switch to the desired setting:
- ON — Enables free seating across the organization.
- OFF — Disables free seating across the organization.