To format the text in email interaction messages, you can use the text formatting toolbar. Formatted text appears in the text editing field.

The email text editor bar

To format text, do one of the following:

  • Select a formatting button and type your message
  • Type your message first, select the text that you want to format, and then select a formatting button
Note: If you copy and paste text, simple HTML formatting remains when you paste the text into the text editing field. Use the text formatting toolbar to remove or add formatting to the pasted text.
Formatting Button Example Text
Text level The Paragraph button that a user accesses to format a paragraph's style

Select a font style:

  • Paragraph
  • Heading 1

  • Heading 2

  • Heading 3

  • Heading 4

  • Heading 5
  • Heading 6
  • Preformatted
Font family The Font family button that a user accesses to determine the font for text

From the list, select a font.

Font sizes The Font sizes button that a user accesses to determine the font size for text

From the list, select the size of the font.

Bold The Bold button that a user accesses to determine the bold text Here is some bold text.
Italic The Italics button that a user accesses to make text italic Here is italic text
Underline The Underline button that a user accesses to format underlined text Here is some underlined text.
Strikethrough The Strikethrough button that a user accesses to format strikethrough text Here is some strikethrough text.
Text color The Text color button that lets you select a color for your text Change the font color.
Background color The Background color button that allows you to change the color of the background of your text Change the text background color.
Align left The Align left button which allows you to align the text to the left

This text is left aligned.

Align center The Align center button which allows you to center text

This text is centered.

Align right The Align right button which allows you to align text to the right

This text is right aligned.

Justify The Justify button which adds space between words to allow you to align text on both sides

This text is justified. The text aligns on the left and right sides by adding extra space between words and letters.

Bullet list The Bullet list button which allows you to create an unordered list
  • Option 1
  • Option 2
  • Option 3
Numbered List The Numbered list button which allows you to create an ordered list
  1. First do this. 
  2. Now do this.
  3. Then do this.
Decrease indent The Decrease indent button Move the paragraph to the left.
Increase indent The Increase indent button Indent the paragraph.
Clear formatting The Clear formatting button

Remove formatting to see plain text. 

Insert image

The Insert image button

Insert an image into your message.

NoteThe information in the preceding table applies to outgoing messages. For inbound email messages, Genesys Cloud supports the formats listed in the Formatting column.