To format the text in email interaction messages, you can use the text formatting toolbar. Formatted text appears in the text editing field. text editor bar

To format text, do one of the following:

  • Select a formatting button and type your message
  • Type your message first, select the text that you want to format, and then select a formatting button
Note: If you copy and paste text, simple HTML formatting remains when you paste the text into the text editing field. Use the text formatting toolbar to remove or add formatting to the pasted text.
Formatting Button Example Text
Font Style

Select a font style:

  • Paragraph
  • Heading 1

  • Heading 2

  • Heading 3

  • Heading 4

  • Heading 5
  • Heading 6
  • Preformatted

From the list, select a font.

Font Size

From the list, select the size of the font.

Bold bold icon Here is some bold text.
Italic italic icon Here is italic text
Underline underline icon Here is some underlined text.
Strikethrough strikethrough icon Here is some strikethrough text.
Font Color font color icon Change the font color.
Background Color background color icon Change the text background color.
Numbered List numbered list icon
  1. First do this. 
  2. Now do this.
  3. Then do this.
Bulleted List bullet list icon
  • Option 1
  • Option 2
  • Option 3
Left-aligned text left align icon

This text is left aligned.

Centered centered text icon

This text is centered.

Right-aligned text right align icon

This text is right aligned.

Justified text justify text icon

This text is justified. The text aligns on the left and right sides by adding extra space between words and letters.

Clear Formatting Clear Formatting button

Remove formatting to see plain text. 

Insert Image

Insert an image into your message.

NoteThe information in the preceding table applies to outgoing messages. For inbound email messages, Genesys Cloud supports the formats listed in the Formatting column.