Edit the location for a Genesys Cloud Voice number
Prerequisites
- Genesys Cloud Voice Admin role
To allow you to track the location of a Genesys Cloud Voice phone number for taxation or billing purposes, Number Management shows location details on the Numbers tab. If you must do so, you can change the phone number’s location.
Notes:
- To provide a means for emergency dialing, Genesys Cloud Voice includes an Emergency Dialing service. However, because the Genesys Cloud Voice Services and the Emergency Dialing service are internet-based, they could be limited or unavailable under certain circumstances, such as during a power outage or a broadband/Internet service disruption. Therefore, emergency services personnel may not know the location of a phone based on its record in Genesys Cloud Voice. If an emergency occurs, be prepared for agents to tell emergency personnel the physical location of a phone by affixing emergency services warning labels to all Genesys Cloud devices.
- European customers: If you change the location that was originally assigned to a number, it can take several days before the change takes effect with your carrier. If you contact emergency services during this time, be prepared to tell emergency personnel the physical location of the phone.
- Click Admin.
- Under Genesys Cloud Voice, click Number Management.
- Click the Numbers tab.
- To find a number in the list, use a filter.
- Click the check box next to the number that you want.
- Click Edit Location(s). The Edit Locations dialog appears.
- Select the location.
Note: You can only pair a location with a number that originates from the same country. - Click Confirm.
