Manage activity codes


Prerequisites

The following permissions:

  • Workforce Management > Activity Code Edit, and Delete

Modify an activity code’s parameters, or delete one or more activity codes, from the Activity Codes tab.

Note: You cannot delete a default activity code.


  1. Click Admin.
  2. Under Workforce Management, click Management Units. The Management Units page opens.
  3. Under Configuration, click Activity Codes.
  4. In the upper right corner, click the Management Unit drop-down list and select the desired management unit.
  5. Optionally use the search boxes and drop-down lists below each column to narrow the list of codes.
  6. Click the check box next to the code you want to modify and click Edit.
  7. Make the appropriate changes and click Save.


  1. Click Admin.
  2. Under Workforce Management, click Management Units. The Management Units page opens.
  3. Under Configuration, click Activity Codes.
  4. In the upper right corner, click the Management Unit drop-down list and select the desired management unit.
  5. Optionally use the search boxes and drop-down lists below each column to narrow the list of codes.
  6. Click the check box next to the desired activity code or codes you want to remove and click Delete. A message appears, asking you to confirm the activity removal.
  7. Click OK