Duplicate a Messenger configuration

 

  1. Under Message, click Messenger Configurations.
  2. From the configurations list, next to the configuration that you want to duplicate, click More .
  3. From the menu that appears, click Duplicate. The copy appears in the Messenger Configurations pane. Genesys Cloud appends “-COPY” to the name. For example, if you duplicate Sample configuration, then the duplicate is named Sample-COPY.
  4. Update the copy of the configuration. 
  5. Click Save Draft or Publish New Version.
    • To save the configuration as a draft, click Save Draft.
    • To save the draft as a new version, click Save New Version. For example, the initial draft becomes version 1. The next published version becomes version 2. Before you can assign a Messenger configuration to a Messenger deployment, you must save publish a version of it.