Prerequisites
  • Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
  • Web Deployments > Configurations > All permission
  • Web Deployments > Deployments > All permission
  • An inbound messaging flow

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. Navigate to the Messenger configuration you want to duplicate.
  4. Click Moreand from the menu that appears, click Duplicate. The copy appears in the Messenger Configurations pane. The copy of the configuration has -COPY added to the name. For example, you duplicate Sample configuration. The duplicate is named Sample-COPY.
  5. Update the copy of the configuration. 
  6. Click Save Draft or Save New Version.
    • Click Save Draft to save the configuration as a draft.
    • Click Save New Version to save the draft as a new version. For example, the initial draft becomes version 1. The next saved version becomes version 2. You must save a version of a Messenger configuration before you can assign it to a Messenger deployment.