Duplicate a Messenger configuration

Prerequisites
  • Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
  • Web Deployments > Configurations > All permission
  • Web Deployments > Deployments > All permission
  • An inbound messaging flow

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. Navigate to the Messenger configuration that you want to duplicate.
  4. Click More and from the menu that appears, click Duplicate. The copy appears in the Messenger Configurations pane. Genesys Cloud appends “-COPY” to the name. For example, if you duplicate Sample configuration, then the duplicate is named Sample-COPY.
  5. Update the copy of the configuration. 
  6. Click Save Draft or Save New Version.
    • To save the configuration as a draft, click Save Draft.
    • To save the draft as a new version, click Save New Version. For example, the initial draft becomes version 1. The next saved version becomes version 2. Before you can assign a Messenger configuration to a Messenger deployment, you must save a version of it.