Duplicate a Messenger configuration
- Click Admin.
- Under Message, click Messenger Configurations.
- Navigate to the Messenger configuration that you want to duplicate.
- Click More and from the menu that appears, click Duplicate. The copy appears in the Messenger Configurations pane. Genesys Cloud appends “-COPY” to the name. For example, if you duplicate Sample configuration, then the duplicate is named Sample-COPY.
- Update the copy of the configuration.
- Click Save Draft or Save New Version.
- To save the configuration as a draft, click Save Draft.
- To save the draft as a new version, click Save New Version. For example, the initial draft becomes version 1. The next saved version becomes version 2. Before you can assign a Messenger configuration to a Messenger deployment, you must save a version of it.