Drop a shift for someone else to pick up
- Workforce Management > Agent Shift Trade Request > Participate permission
You can drop a shift and make it available for another agent to pick up.
Note: You must be in Week view to trade shifts.
- Click Performance > My Performance.
- Click the Schedule tab.
- Select the week that contains the shift you want to trade.
- Click the Shift Trades icon.
- Click Drop.
- On the shift you want to trade, click Drop.
- Click Request Drop.