Drop a shift for someone else to pick up

  • Workforce Management > Agent Shift Trade Request > Participate permission

You can drop a shift and make it available for another agent to pick up.

Note: You must be in Week view to trade shifts.

  1. Click Performance > My Performance.
  2. Click the Schedule tab.
  3. Select the week that contains the shift you want to trade.
  4. Click the Shift Trades icon.
  5. Click Drop.
  6. On the shift you want to trade, click Drop.
  7. Click Request Drop.