Download a recording
Prerequisites
- Analytics > Conversation Detail > View permission
- Recording > Recording > Download permission
You can download policy-based voice and screen recordings one at a time from an interaction’s detail page.
- Click Performance > Interactions.
- Click an interaction.
- Click Download Recording.
- Type a name for the recording and choose a file type.
- Click Download Recording.
Note: In Chrome, you must allow the download. For more information, see Where are downloaded recordings located on my computer?