Genesys Cloud
Deprecation: Search Audits view

Announced on	Effective date	Aha! idea
2023-05-10	2023-08-15	-

On August 15, 2023, Genesys removed the Search Audits view, an independent Audit view for Documents located in Admin > Documents > Search Audits.

FAQs

Am I affected?

If you access Audit events in Admin > Documents > Search Audits, you will now access Audit Viewer in Admin > Troubleshooting > Audit Viewer.

How can I prepare for this deprecation?

Begin using the Audit Viewer in Admin > Troubleshooting.

What if I need help or have questions?

Contact My Support.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.