Genesys Cloud
Deprecation: Removal of the horizontal script panel
| Announced on | Effective date |
|---|---|
| 2021-12-22 | 2022-03-09 |
On March 9, 2022, Genesys will remove the horizontal script panel in the agent interaction UI.
As a result, any script that currently appears in the horizontal panel will appear in the vertical panel to the right of the agent interaction UI.
FAQs
Am I affected?
All agents who use the horizontal view of scripts below the agent interaction UI are affected.
How can I prepare for this deprecation?
No action is necessary. Any script that currently appears in the horizontal panel will appear in the vertical panel to the right of the agent interaction UI.
What if I need help or have questions?
Contact My Support.
