Delete a voicemail

Prerequisites

The following permissions:

To receive voicemails: Voicemail > Voicemail > Receive
To add a voicemail greeting: Greetings > Greeting > Add
To delete a voicemail greeting: Greetings > Greeting > Delete
To edit a voicemail greeting: Greetings > Greeting > Edit
To view External Contact names in inbox: ExternalContacts > Contact > View

Warning: Deletion is permanent. When you delete a voicemail, you cannot undo this action.

Access your voicemail box.
For the voicemail you want to delete, click More .
And then, click Delete Voicemail.

Note: To delete multiple voicemails, you must delete each one individually.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.