Delete a Messenger deployment

  • Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 1 Digital Add-on II license
  • Web Deployments Configurations All permission
  • Web Deployments Deployments > All permission
  • An inbound messaging flow

  1. Click Admin.
  2. Under Message, click Messenger Deployments.
  3. Navigate to the Messenger deployment you want to delete. 
  4. Click Moreand from the menu that appears, click Delete.
  5. Click Yes to confirm that you want to delete the deployment.