Prerequisites

Requires the following permission:

  • Integrations > Action > View or Bridge > Actions > View

The Data Actions Performance Detail view displays information about a specific data action. This view helps the data action administrators to gather information about the performance of the data actions, detect and diagnose errors, understand the causes of failures, and analyze why certain actions are not working as expected. 

Set a default time zone in the workspace

You can set the default time zone in the analytics workspace before viewing any analytics view.

To set the default time zone in the workspace, follow these steps:

  1. Click Performance > Workspace.
  2. On the left side, from the Time zone drop-down menu, select the required time zone as the default time zone for the analytics workspace.

To view the Data Actions Performance Detail view:

  1. Click Performance > Workspace > Other > Data Actions Performance
  2. From the Data Actions Performance Summary view, expand the Action Category with the specific data action you want to review.
  3. From the list that appears, click the data action for which you want to see a detail view.
  4. To see the most current data, click Refresh
  5. To save the view with your filter and column settings, click Save .
  6. To export the data in the view, click Export .

Customize the view

To show only certain data, customize the Data actions performance detail view. For example, you can choose to show only certain columns or filter to show previous weeks. Your customizations remain as you navigate from view to view or leave and return to a view. You can also save your filter and column settings as a saved view to quickly switch between different data of interest in the same view. 

Filter Description
Response status

A list of observed HTTP status codes that are returned in response to data action execution. The list will vary depending on what is observed within the data set.

More information about making these customizations is available in the following sections.

To customize analytics views, use the date filter.

To filter metrics by date or configure a custom date range, use presets. When filtering metrics for this view, select any custom date range up to one month. 

To use a preset to filter metrics, complete the following steps:

  1. Click the date to display the date filter.
  2. In the Presets list, select a preset date option.

Date presets

Presets Description
Today Shows data for the time period that includes the current interval.
Yesterday Shows data for the previous day.
This week Shows data for a Sunday through Saturday time period.
Last week Shows data for the previous week and Sunday through Saturday.
Previous 7 days Shows data for the previous seven days.
This month Shows data for the current month with no extra days.
This month by week If the month does not start on Sunday or end on Saturday, shows data for the current calendar month starting on Sunday and ending on Saturday including extra days.
Last month Shows data for the previous calendar month with no extra days.
Previous 30 days Shows data for the previous 30 days.
Day Shows data for a single 24-hour day.
Week Shows data for a Sunday through Saturday time period.
Month Shows data for the exact month with no extra days. If the current month is selected, you see the data up to the current date.
Month by Week If the month does not start on Sunday or end on Saturday, shows data for a calendar month starting on Sunday and ending on Saturday including extra days.

To use a custom date range to filter metrics, complete the following steps:

  1. To display the date filter, click the date.
  2. Select a start date and an end date on the calendar, and click the filter arrow .

To view data for a different time period using the same date presets, click the arrows on either side of the date display.

For example, to view data for the previous day, click the Day preset, and then click the arrow on the left side of the date.

To view data for a different time zone using the same date presets, from the Time zone drop-down menu, select the required time zone. You can create and save reports with the same selected time zone.

  1. To filter by media type, click the Filter icon Filter button.
  2. Select the media type. 

Notes:
  • When filtering you can select more than one media type. Click the relevant media type to select or deselect the type.
  • You cannot select the voice and callback types at the same time.
  • If you select voice, the callback option will be deselected. If you select callback, the voice interaction will be deselected.
  • The available media types may vary from those shown above.

The selected media type icon is displayed above the column headers. For more information about various media types and their settings, see the Set behavior and thresholds for all interaction types section in the Create and configure queues.

To show or hide columns:

  1. Click the Pick columns icon on the right side. The Add/Remove Column pane appears.
  2. (Optional) To sort the columns in ascending or alphabetical order, click Sort by > Column Name A-Z
  3. (Optional) To sort the columns in descending or reverse alphabetical order, click Sort by > Column Name Z-A.
  4. (Optional) To categorize or uncategorize the columns, click Sort by and enable or disable the Group by Categories toggle. Click the image to enlarge.

    Sort by options that appear when you add or remove column
  5. Search or scroll to select the columns you want to view.
    Note: You can also use keyboard navigation to choose the columns.
  6. Click Save. The selected columns appear on the screen.
    Note: The column selections appear only after saving the changes and do not apply to the table immediately.

      To rearrange the columns, click a column header and drag it.

      To reset a view to default column settings, click Reset view to defaults .

      You can select up to 20 columns.

      For more information about the metrics shown in the columns, see the Available Columns section in this article. 

      Data in the view can be displayed in a chart. To view the chart, click the Show/Hide chart icon .

      Available columns

      Your customizations determine the metric columns that the view shows.

      These columns show current data when you use the date filter to show the current date. If you use the date filter to show a past date, then these columns display historical data. 

      To show or hide columns, click  and then search or scroll to select the columns you want to view.

      Column Description
      Interval  The time interval for the row. The interval for each row depends on the date filter settings. For example, if you set the date filter to a day, then 30-minute intervals display for each row.
      Executions The number of attempts to execute this action. This includes successful and unsuccessful executions.
      Avg Duration The average time, in seconds, that the action took to execute.
      Min Duration The minimum time, in seconds, that the action took to execute.
      Max Duration The maximum time, in seconds, that the action took to execute.
      Total Duration The sum of the durations of all executions of this action.
      95% Duration The 95th percentile duration for this action, in seconds. This means that 95% of actions completed in this amount of time. This is useful for finding actions with occasionally long execution times.
      99% Duration The 99th percentile duration for this action, in seconds. This means that 99% of actions completed in this amount of time.  This is useful for finding actions with occasionally long execution times.
      Errors The total number of executions that resulted in a non-200 level HTTP result.  Some expected errors including a 404 response when a lookup does not yield results.
      Error % Percentage of execution attempts that resulted in any error response.
      Remote Endpoint Errors Errors due to a non-200 level response from the remote endpoint. It is an expected behavior including a failed lookup returning a 404 response.
      Remote Endpoint Error % Error % due to a non-200 level response from the remote endpoint. It is an expected behavior including a failed lookup returning a 404 response.
      Processing Errors Errors due to failures in processing the action configuration. These errors indicate that the action is misconfigured or unable to handle some inputs or results from the remote web service. Test the action with test mode or contact support for additional details
      Processing Error % Error % due to failures in processing the action configuration. A non-zero percentage indicates that the action is misconfigured or unable to handle some inputs or results from the remote web service. Test the action with test mode or contact support for additional details.
      Authentication Errors Errors due to an authentication error.  A large number of errors likely indicate that the credentials in use are invalid or have expired.
      Authentication Error % Error % due to an authentication error.  A 100% error percentage likely indicates that the credentials in use are invalid or have expired.
      Concurrency Rate Limit Errors Errors due to too many data action executions attempted concurrently. These errors along with a high value for the 99% duration or 95% duration indicate that the remote endpoint should be investigated for slow responses. Contact support for further troubleshooting
      Concurrency Rate Limit Error % Error % due to too many data action executions attempted concurrently. A substantial percentage along with a high value for the 99% Duration or 95% Duration indicates that the remote endpoint should be investigated for slow responses. Contact support for further troubleshooting.
      Volume Rate Limit Errors Errors due to the per-minute data action limit being exceeded. Assuming the rate of data action executions is expected, contact support to request that the volume limit be increased. 
      Volume Rate Limit Error % Error % due to the per-minute data action limit being exceeded. Assuming the rate of data action executions is expected, contact support to request that the volume limit be increased.
      Remote Endpoint 429 Errors Errors due to the remote endpoint returning a 429 (Rate limited) response. You may consider caching responses from that endpoint to reduce calls to the endpoint or request an increase in your rate limit from that provider. For more information, see Designing Architect flow data actions for resiliency.
      Remote Endpoint 429 Error % Error % due to the remote endpoint returning a 429 (Rate limited) response. You may consider caching responses from that endpoint to reduce calls to the endpoint or request an increase in your rate limit from that provider. For more information, see Design and implement a data action response cache.
      Success Count The number of executions that were successful.
      Success Rate The percentage of executions that were successful.
      Remote Endpoint 4XX Errors Errors due to the remote endpoint returning a 400-level HTTP status code.
      Remote Endpoint 4XX Error % Error % due to the remote endpoint returning a 400-level HTTP status code.
      Remote 5XX Errors Errors due to the remote endpoint returning a 500-level HTTP status code.
      Remote Endpoint 5XX Error % Error % due to the remote endpoint returning a 500-level HTTP status code.