Create and send a pairing request to an authorized organization


  1. Click Admin.
  2. Under People and Permissions, click Authorized Organizations.
  3. Click Create Pair. In the Add new person or group box, begin typing the name of the Genesys Cloud user or group in your organization who needs access to the other organization. Then select the user or group from the list. Tip: To see the users who already have access, click the Users tab. To see the groups who already have access, click the Groups tab.
  4. In the Add new person box, begin typing the name of the Genesys Cloud user in your organization who needs access to the other organization. Select the user from the list.
  5. Repeat step 4 to select more people. 
  6. Click Click to Copy. The pairing link is now in your clipboard.
  7. Paste the pairing link into an email or chat message and send it to the person at the other organization you want to pair with.