Series: Set up Genesys Agent Assist
Create Genesys Agent Assist as an assistant
- You need to have a queue.
- You need to have an existing knowledge base.
Access to the following menu options:
- Admin > Roles/Permissions
- Admin > Queues
- Admin > Assistants
- Admin > Messenger configuration
- Admin > Messenger deployment
The following permissions:
- Assistants > All Permissions
- Knowledge > All Permissions
- Conversation > Suggestions > All Permissions
Create Genesys Agent Assist as an assistant
- Click Admin.
- Under Contact Center, click Assistants > New Assistant.
- Under name, enter Genesys Agent Assist.
- Select the language, and the knowledge base.
Note: Knowledge suggestion engine selection is currently unavailable. - Click Save.
- Queues appears at the top of the screen, next to Assistant. Select Queues.
- Select Assign to queues.
- Select the desired queue and click Save.
Click the image to enlarge.
Genesys Agent Assist Digital is compatible with the following channels:
- Web Messaging
- SMS