Series: Set up work teams

Create a work team

Prerequisites
  • Groups > Team >Add permission

You can create work teams of agents to make it easier to monitor work team performance. Use work teams to configure reports and display agent performance statistics. 

Note:There is a limit of 200 work teams per org.
  1. Click Admin.
  2. Under Directory, click Work Teams.
  3. Click New Team.
  4. In the Name box, type the name as it is to appear in views and lists.
  5. In the Description box, type an explanation of the work team’s purpose.
  6. In the Division box, select the division to which this work team belongs.
    Note: The Create Work team permission is Division aware. You can create work teams only for divisions where you have the Create Work team permission. Team members must belong to the same division.
  7. Click Save.

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