Create a new version of a Messenger configuration

Prerequisites
  • Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud Digital Upgrade
  • Web Deployments > Configurations > All permission
  • Web Deployments > Deployments > All permission
  • An inbound messaging flow

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. Navigate to the Messenger configuration you want to create a version of and click the name in the Configuration Name column.
  4. Make changes to the draft version of the Messenger configuration.
  5. Click Save New Version.