Create a new version of a Messenger configuration

Click Admin.
Under Message, click Messenger Configurations.
Click the name of the configuration from which you want to create a new version.
Make the appropriate changes to the draft version of the Messenger configuration. For more information about configuring the messenger, see Configure Messenger.
Click Publish Configuration.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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