Series: Manage alerts

Copy an alert rule

Copy and modify an alert rule when you want to reuse it for another agent or queue. For example, you can copy a rule and apply it to another agent. You can also copy a rule and modify the alert rule for the agent. 

Note: You can copy only one rule at a time.

To copy an alert rule, do the following:

  1. Click Performance > Workspace > Other > Alert Rules. 
  2. Click Menu > Analytics > Analytics Workspace.
  3. In the Default section, search for Alert Rules and then click the view name to open it. 
  4. In the Alert Rules workspace, select the alert rule that you want to duplicate.
  5. Click more  more_icon  corresponding to the alert rule. 
  6. Click Copy alert rule copy_alert_rule. The selected rule will be copied.
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