Configure outbound interactions

Note: This article applies to PureCloud for Zendesk.

After you install PureCloud for Zendesk, you can enable configurable caller ID and set the default country code for outbound SMS interactions.

  1. In the left navigation pane in Zendesk, click the PureCloud icon.
  2. Configure the following settings:
    • Configurable Caller ID allows agents to input caller ID names and numbers in the client.

      The names and phone numbers that agents input appear to recipients of outbound calls. After enabling this setting, configure Calling for your external trunk in your PureCloud organization. For more information, see Configure caller ID.

    • Default Outbound SMS Country Code allows you to control which country code appears in the client when agents send outbound SMS messages.

      For more information, see Send an SMS message.

  3. Click Save.

Settings for Outbound Interactions in PureCloud for Zendesk

For the other settings, see Settings in PureCloud for Zendesk.

For more information about the integration, see About PureCloud for Zendesk.