Create the base settings

Genesys, AudioCodes, and Polycom phones


  • Telephony > Plugin > All permission

Before you can create a phone, create a base settings configuration for that phone model. The base settings configuration contains a group of settings found on the Base Phone and Base Line Appearance tabs that define how a particular phone model is to operate in Genesys Cloud. Once you create a base settings configuration, you can save it with the default settings or you can customize the settings.

Configure the base phone

  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Click the Base Settings tab.
  4. Click Create New and the Base Phone tab appears.Configure_Base_Settings
  5. Type a name in the Base Settings Name box.
  6. From the Phone Make and Model list, select your phone.
  7. Leave Standalone Features set to Off unless you are creating a base settings configuration for conference room phones. See Enable standalone features.
  8. Perform one of the following:
  • To use the default base phone settings, click Save Base Settings and proceed to the Configure the base line appearance section of this article.
  • To customize the base phone settings, proceed to the Find your phone’s configuration settings article, locate your phone, and follow the link to get the details. 

Configure the base line appearance

  1. Click the Base Line Appearance tab.Configure_Base_Line_Appearance
  2. Type a name in the Key Label box.
  3. Perform one of the following: