Collect Input action


Within a task sequence, use the Collect Input data action to prompt a caller to enter a string of digits; for example, a zip code or an account number.

Architect can end the user input after it receives the specified number of digits, or you can allow the caller to enter a range of digits with a terminating digit or character. You can optionally direct Architect to convert the entry to speech and read it back to the caller.  

Note: When the call flow executes a Collect Input action, global menu DTMF and speech recognition processing are disabled.

The options in this frame determine what you want the caller to enter, and when Architect should stop listening for incoming digits. This action is available in the Data category of the task editor’s Toolbox.

Name Description
Name field

Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.

Input Audio Select the text to speech, voice prompt, or audio sequence to play to the caller.
Input Data Name Type the name used for the variable in which the input digits are stored for use at runtime.
Number of Digits slider bar

Use this slider bar to select a fixed number or a range of digits the caller must enter to complete the action. For example, a zip code or a telephone number.

change to range ~or~ range of digits link

Click these links to switch between Number of Digits and Range of Digits configuration.

Number of Digits ~or~ Range of Digits slider bar

Use this slider bar to direct the caller to enter an exact number of digits, or digits  within a specific range to complete the action. For example, an account number.

Use the left and right sliders to specify the exact or minimum/maximum number of digits required.

Terminating Digit This option is only available in the Range of Digits configuration. Select the digit or character the user must enter to indicate he or she has finished entering the range of digits.
Verification Select this drop-down list to set up how Architect should verify the caller data entry. Choose from:

  • Numeric: 1234 will be read back as one thousand, two hundred and thirty four”.
  • Individual Digits: 1234 will be read back as “one two three four”.
  • No Verification: Architect will not read the data entry back to the caller. 
No Entry Timeout

Use the + and – buttons to set the number of seconds the system should wait with no entry before timing out. 

Note: You can also use the Expression Editor to build automated calculations by selecting variables and operators. For more information, see the Suggested content.
Inter-Digit Timeout

 Use the + and – buttons to set the number of seconds the system should wait between each numerical entry before timing out.

Note: You can also use the Expression Editor to build automated calculations by selecting variables and operators. For more information, see the Suggested content.